Is the department responsible of after sales services to the client starting from the safe unpacking of the unit, proper installation, preventive maintenance and regular follow up visits to fix the defected unit which is done by the section of biomedical engineers and application specialists, solve the operation trouble shooting, helping the clients making their orders which is done by the section of application specialists beside their role in the promotion.
The dept handles both local and national routine service and maintenance tasks, categorized by priority, region and equipment type. The Service Section aims to establish and accomplish the following goals and to be more active in the activities mentioned herein:
- Pre-sale technical evaluation and recommendation.
- Preparation and / or reviewing of specifications of instruments and spare parts to be ordered.
- Receiving and inspection of ordered instruments and spare parts upon delivery.
- Prepare instruments and the required accessories for delivery to customers.
- Prepare installation requirements for all instruments in order to be handed to the client at the time of contract signing.
- Installations of instruments and perform instrument start-up after the installation.
- Perform the required warranty maintenance visits on the instruments in clients sites according to the manufacturers specifications.
- Perform preventive maintenance protocol to all instruments in-or-out of warranty status.
- Attend to customers service calls promptly and provide the customers the necessary services where possible.
- Prepare schedule and to implement customers visits to check that the instruments are working.
- Prepare the necessary company and/or departmental reports.
The application division tasks are:
- Regular visits according to the weekly scheduled to make sure that the instruments are in an excellent operation status.
- Prepare start up kits need to be used for each instrument during the application training to be standard for the new clients.
- Prepare the weekly report about the operational status of the instruments.